Dominos tracker complete driver#
Once the pizza is packed, it waits for driver to pick up the pizza for delivery. By doing a single piece flow approach to pizza to box matching, the chances of pizza switcheroo defects are lower (a customer get’s another customer’s order).Īt this step, the Domino’s employee walks to the rack, places the pizza to the correct box. This process follows a one-piece flow approach: take a pizza, put a pizza. This part of the process matches the customer’s pizza with the correct box with the customer’s information on it. When the pizza rolls off the oven, it is placed in a box that with the customer’s order label on it. As the pizza moves toward the right and exits the oven, the timer is then triggered and that tells the Pizza Tracker that the “Bake” step is complete and now the customer’s order is in the “Box” step. The pizza is placed at the beginning and it rolls toward the right. The oven below is hard to see, but there’s a large moving horizontal oven below. The timer is critical because it tells the Pizza Tracker that the “Prep” step is complete, but it also signals the Tracker that the customer’s order is now in the “Bake” step. As the pizza is placed, the Domino’s employee starts a timer. This process is semi-automated, which means the tool does most of the work and the employee just has to put the cheese into the white cheese measuring tool and spreader. The White contraption you see in the picture is a measuring and spreading tool for cheese – it accurately holds the specified amount of cheese for the pizza size and then it is spun to spread the cheese evenly over the pizza. The little marks on the dough allows the tomato sauce to adhere to the pizza dough. Once the dough ball is flattened, the Domino’s worker uses a scoring tool to place divots into the dough. At point of order, a dough ball is then flattened for pizza making. The Dough is made fresh in the morning and is prepared as a batch – that is, based on expected production volume, Domino’s prepares a set number of Dough balls and then keeps them fresh by covering them in Saran Wrap and placed in the refrigerator. The Domino’s employee views the order and begins the process of manufacturing the pizza.
Order Placed Step 1: Order CaptureĪn order arrives on a small vintage computer screen. Here’s the behind the scenes look at Domino’s Pizza Tracker. But first, a reminder on what the customer sees. Let’s see what the Domino’s Pizza Tracker looks like behind the scenes. If the back-end of the process is dirty, nasty, and not all that interesting, it’s a good thing the customer is encapsulated from that. Nevertheless, the customer-facing side is what the customer sees and what they experience. It turns out that what happens in Domino’s kitchen is not that novel, but it works just fine. And while the customer-facing aspect of the Pizza Tracker is interesting, I was able to capture a rare look at what happens behind the scenes and how each step behind the scenes corresponds with the Pizza Tracker the customer sees on the Domino’s website. Well, much has been written about Domino’s Pizza Tracker. If you’ve been reading Shmula for some time, you know my unusual appreciation for “ Where’s My Stuff” Visual Management. This is clearly much cooler than Giordano’s Pizza Delivery, though their pizza is pretty good too. Talk about a Catch-22 in a handy app form.Domino’s Pizza Tracker Process – A Behind the Scenes Look at what actually happens in the Domino’s Pizza Kitchen and how the steps in the kitchen connects to the steps in the Pizza Tracker – the tool the customer interacts with. Otherwise, the app's data could negatively impact the location's rating within the company.
Dominos tracker complete drivers#
As such, some locations and drivers feel the need to game the system with some pretty creative timer marking. However, it reportedly doesn't take into account the practical fact that some delivery areas and times are simply more challenging than others, and there's not always enough drivers available. However, their article points out that things are not as simple as they seem. The tracker is timed according to the corporation's standards and collects data for rating the Domino's locations. Huffington Postagrees the tracker is indeed a legitimate app, and that the faults come from the people using the app. The vast majority of the time Pizza Tracker works as designed."
Those instances are notable because they are unusual. We are sorry about those instances, and we will always work to correct those operational issues. "The issue is that it does require some human interaction and sometimes humans make mistakes. "Pizza Tracker is real and is based on actual store operations," company spokesperson Jenny Fouracre-Petko stated, and also gave an explanation for the tracker's occasional mistakes. Domino's has adamantly denied that anything iffy is taking place.
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